Legal information
Privacy policy
Last updated: 28 October 2026
On this page we explain what personal data we process when you visit nauticcharter.com, book a boat trip or get in touch with us, what we use it for and what rights you have. We comply with the General Data Protection Regulation (GDPR), Spanish Organic Law 3/2018 on Data Protection (LOPDGDD) and Spanish Law 34/2002 on Information Society Services (LSSI-CE).
1. Who is responsible for your data
- Owner: Gabriel Orfila Pons, trading as Nautic Charter Menorca
- Tax ID (NIF): 41505904N
- Address: C/ Sant Lluís Gonzaga, 51, 1.º · 07702 Maó (Balearic Islands, Spain)
- Email: info@nauticcharter.com
- Phone and WhatsApp: +34 692 031 692
2. What data we process and why
| When | What data | Purpose and legal basis |
|---|---|---|
| When you book a trip | Name, email, phone, number of people, boat, route, date, time and any comments you add | To manage your booking, send you the confirmation and contact you by phone or WhatsApp if something needs to be arranged (for example, a change due to sea conditions). Legal basis: performance of the contract you make with us. |
| When you pay the deposit | Amount, date and result of the payment | To collect the booking payment and meet our accounting and tax obligations. You enter your card details directly in the secure Redsys payment gateway: we never see or store them. Legal basis: the contract and legal obligations. |
| If you write to us by WhatsApp, email or phone | Your name, your number or email and what you tell us | To answer your enquiry and, if you ask, prepare a booking or a training course. Legal basis: your request and pre-contractual steps. |
| When you sign up for a nautical training course | First name, surnames, ID number, a photo of your ID and the medical certificate | To manage your enrolment and classes, and to process your boating licence with the issuing authority, which requires your ID and medical certificate. Legal basis: the contract and the regulations on nautical licences. The medical certificate is health data: we only use it to process your licence, and you give us your explicit consent when you send it to us. |
| Photos and videos of the trip (drone included) | Your image and that of your group | To send you the photos and videos of the trip, which are part of the service. We will only publish them on our website or social media with your explicit permission, which is voluntary and does not affect your booking. You can withdraw it at any time by writing to info@nauticcharter.com and we will remove the posts you appear in. Legal basis: the contract for sending them and your consent for publishing them. |
| When you browse the website | Technical and usage data through cookies | To make the website work and, only if you accept, to measure visits and advertising. Legal basis: your consent, which you can change at any time. More details in our cookie policy. |
We do not make automated decisions or create profiles with your data. We will not send you advertising by email or WhatsApp without your permission.
3. How long we keep it
- Bookings and payments: for as long as the booking lasts and then for the time required by law for accounting and tax purposes (up to 6 years).
- Enquiries that do not end in a booking: for a maximum of one year from the last conversation.
- Training: the photo of your ID and the medical certificate only until your licence has been processed; then we delete them. The rest of the enrolment data, for the time required by tax law (up to 6 years).
- Photos and videos of the trip: we send them to you and delete them 3 months after the trip, except those you authorise us to publish, which stay published until you withdraw your permission.
- Cookies: for the time stated in the cookie policy.
4. Who we share your data with
We do not sell or transfer your data to anyone. We only share it when required by law (for example, with the Spanish Tax Agency), with the authority that issues nautical licences if you take a training course with us, or with providers who give us a service and may only use it for that purpose:
- Website and email hosting: Webempresa Europa, S.L.
- Card payments: Redsys and our bank, CaixaBank, S.A.
- WhatsApp: WhatsApp Ireland Ltd. (Meta), when you choose to talk to us there.
- Cookie management: Usercentrics A/S (Cookiebot).
- Statistics and advertising, only if you accept: Google Ireland Ltd., with the statistics and advertising tools we manage through Google Tag Manager.
Some of these providers, such as Google or Meta, may process data outside the European Economic Area. They do so with the safeguards required by the GDPR, such as the EU-US Data Privacy Framework or the European Commission's standard contractual clauses.
5. Your rights
You can ask us at any time for:
- Access: to know what data we hold about you.
- Rectification: to correct it if it is wrong.
- Erasure: to delete it when it is no longer needed.
- Objection and restriction: to stop using it or use it only for certain purposes.
- Portability: to receive it in a format you can take elsewhere.
- Withdrawal of consent where you have given it, for example for cookies, without affecting what was done before.
To exercise them, write to us at info@nauticcharter.com stating which right you want to exercise. If we have doubts about your identity, we may ask you to prove it. We will reply within one month at the latest.
If you believe we have not handled your data properly, you can lodge a complaint with the Spanish Data Protection Agency at www.aepd.es, or with the data protection authority of your country.
6. Minors
Bookings must be made by an adult. Minors can come on board accompanied, but we do not ask them for personal data.
7. Security
The website uses an encrypted connection (https) and only we have access to the panel where bookings are stored. We apply reasonable technical and organisational measures to protect your data against loss or unauthorised access.
8. Our social media
We have Facebook and Instagram profiles to promote our trips. If you follow us or interact with them, we will see your public profile information and what you write to us, and we will only use it within the social network itself to reply to you. We do not transfer it to any file of our own. Each social network also processes your data according to its own rules: Facebook privacy policy and Instagram privacy policy.
If you post comments or photos on our pages, they must be your own or have the permission of anyone who appears in them, and they must not be offensive or illegal. We may remove them if they do not follow these rules.
9. Changes to this policy
We may update this policy when the law or the way we work changes. You will always see the date of the last update at the top.
This is a translation for information purposes. In case of doubt, the Spanish version prevails.